Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach the Australian Online Casinos team and what you can expect once you do.
Ways to Get In Touch
Email is the best way to reach us. We read every message that comes through and try to reply within a couple of working days. Send your note to [email protected] and let us know what your enquiry is about — this helps us get it to the right person faster.
If you are writing about a specific review or piece of content, it helps to mention the page name or the casino operator involved so we can check the details quickly.
What We Can Help With
- Questions about our reviews — If something about a casino write-up, a bonus offer, or a payment method isn't clear, ask us and we'll do our best to explain.
- Corrections — Licensing details, bonus terms and payment options can change on the operator's side. If you notice something on our site that looks out of date, we want to hear about it so we can look into it.
- Feedback on the site — Suggestions for topics we haven't covered yet, or feedback on how we present comparisons, genuinely shapes what we work on next.
- Advertising and partnership enquiries — If you represent a casino brand or a business relevant to this site and would like to discuss a working relationship, tell us who you are and what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, let us know in your message and we can point you towards support services suited to Australian players.
Why We Don't Take Enquiries About Individual Accounts
Australian Online Casinos is an independent comparison site — we review, rank and compare online casinos available to Australian players, but we don't operate any casino ourselves and we can't access or manage anyone's player account. If you have a dispute over a deposit, a withdrawal, or a bonus with a specific casino, that has to be raised directly with the casino's own support team, since only they hold your account details and transaction history. Our reviews of casinos, including their availability outside standard restrictions where relevant, are there to help you choose a site, not to resolve issues once you've signed up.
What Happens After You Send a Message
A real person on our team reads and replies to every message — we don't rely on automated responses to close out enquiries. Most messages get a reply within two working days, though it can take a little longer if we're mid-way through updating reviews or checking a fact with an operator.
If your enquiry needs more digging — for example, verifying a licence number or checking a current bonus term — we'll say so in our reply rather than leave you guessing.
Keeping Our Reviews Accurate
Terms attached to bonuses, wagering requirements, payment limits and licensing details are set by each casino operator and can change without much notice. We aim to keep our comparisons current, but reader feedback is a genuine part of how we catch things that have moved on. If you've noticed a discrepancy between what we've published and what a casino actually offers, telling us helps every reader after you.
Thanks for taking the time to read this far — we're glad to hear from you, whatever the reason.